Shipping Policy

At Natural Scents, we work to process and ship your order as quickly as possible. Please review the information below regarding processing, delivery, and tracking.

Order Processing

Orders are typically processed within 1–3 business days after they are placed.

Orders placed on weekends or holidays will begin processing on the next business day. During holidays, promotions, or periods of unusually high order volume, processing may take slightly longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Rates

Shipping rates are calculated at checkout based on your order and delivery location.

Any free shipping promotions or thresholds displayed on our website apply only to eligible orders and destinations.

Canada

Once your order has been processed and shipped, standard delivery within Canada typically takes approximately 2–7 business days, depending on your location and the carrier.

Delivery times are estimates and are not guaranteed.

United States

Once shipped, orders to the United States typically arrive within approximately 3–10 business days, depending on the destination, shipping method, customs processing, and carrier.

International Shipping

Delivery times for international orders vary depending on the destination and shipping service selected at checkout.

International shipments may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country. Where these amounts are not collected at checkout, they are the responsibility of the recipient.

Natural Scents is not responsible for delays caused by customs authorities.

Order Tracking

When tracking is available, you will receive a tracking number by email once your order has shipped.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to make the correction before the order ships, but changes cannot be guaranteed once an order has been processed or dispatched.

Natural Scents is not responsible for orders delivered to an incorrect address provided by the customer.

Delayed Shipments

Delivery estimates are provided as a guideline and are not guaranteed. Delays may occur due to weather, carrier disruptions, customs processing, holidays, or other circumstances outside our control.

A carrier delay does not necessarily mean that a package has been lost.

Lost Packages

If your tracking information indicates that your package may be lost in transit, please contact us so we can review the shipment and, where appropriate, open an investigation with the carrier.

Packages marked as delivered by the carrier will be reviewed on a case-by-case basis.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible after delivery and include your order number along with clear photos of the damaged product and packaging.

We will review the issue and determine the appropriate resolution.

Returned or Undeliverable Packages

If an order is returned to us because of an incorrect or incomplete address, refusal of delivery, failed delivery attempts, or another issue outside our control, additional shipping charges may apply if the customer requests that the order be shipped again.

Questions

If you have any questions about your shipment or an existing order, please contact Natural Scents and include your order number so our team can assist you.